Please
read the following information that is intended to help you
to have a pleasant and smooth transaction.
Security
Our goods
and services are sold through
2Checkout.com, Inc who is an authorized retailer of Clipart
deSIGN. 2Checkout (aka 2CO) is certified by the Better Business
Bureau (www.bbbonline.org)
for its reliability and we are contracted and certified seller
of 2Checkout.com Inc. All credit card details will be kept on
2Checkout.com's secure server and will never be revealed to
anyone from Clipart deSIGN.
To make
sure that you are visiting a secure server while buying, take
a look at the information that your browser is showing in the
bottom right corner. You should be able to locate a little padlock,
as shown below, double click on it to view 2Checkout's secure
certificate.
PayPal
Payment
All of our
products are set up for purchase from 2CO, however PayPal payment
is available upon request. Clipart deSIGN is a verified PayPal
vendor. Click on the seal below to verify.
New:
We are updating our pages to include the PayPal payment method
as a default option. If you choose to pay with PayPal your order
will be approved and processed faster.
Currency
All of our
prices are listed in USD, however if you will use Visa or Master
Card for payment, you will be able to pay in your local currency.
The following currencies are supported:
Digital
Check (Currently Disabled)
We accept
also payments by Digital Check. Paying by check does delay your
order, as the order will not be fulfilled until the funds clear
your bank account. It typically takes 10 business days for a
check to clear.
In order
to pay by check you must have a US personal or business checking
account.
Fraud
Every order
is subject to manual fraud review by 2Checkout's professional
fraud analysts, and then it again will be reviewed by us, before
processing. Our products are available for immediate download
after purchase, however the downloadable zip file is protected
by complicated up to 20 symbols long password. The password
will be send only after the order is manually approved by 2Checkout
and us. If the order will be found to be fraudulent, the money
will be refunded and the password never will be sent.
To ensure
that your order will not be taken for fraudulent by mistake,
please follow these instructions:
- When inputting
your order, do not use a free email address ( yahoo, hotmail,
etc. ) if at all practical. Free email accounts are often used
by credit card thieves and are therefore viewed with additional
suspicion. That suspicion can cause a delay in the fulfillment
of your order or its possible cancellation.
We are using
power tools to check if the e-mail provided is anonymous even
if the e-mail service provider is not as well known to provide
free services as yahoo and the like. We will never share your
e-mail with a third party. It will be used by us only to communicate
with you in connection with our products and services. We still
can approve orders placed with free e-mail, but we advise you
to use such a one ONLY if you no not have any other.
- Use real
phone number that is connected with the card holder's name (if
possible), but in all cases use phone number that we can reach
you on it. In many cases we do call the buyer to verify the
order.
If we would
be unable to verify that the phone number has anything to do
with the card holder, we will request another phone number that
does. And if the buyer will fail to provide such a phone number,
the order most likely will be canceled.
- Do not
use an anonymous proxy to place the order. Your IP address will
be examined if it comes from any anonymous proxy, and if so,
it is most likely that we will cancel such an order.
Download
Link
The download
link(s) will be manually
sent at the e-mail address you used to place the order.
It may take
awhile before you receive this e-mail because we process our
orders manually to avoid fraud. Usually it takes 2-3 hours
before you receive the download links if your order is placed
within our working time. However if there are some fraud suspicions
associated with your order, it may take up to 24 or even 48 hours
before you get the download links.
Fraud suspicions
may arise as a result of one or more of the following reasons:
- your IP
address is in a different country or state than the billing
address.
- invalid
phone number is used.
- an anonymous(free)
e-mail is used with your order.
Every order
that we find to be fraudulent, will be canceled, and
the money will be refunded against the credit
card used.
Our product's
packages are mostly between 3 and 30 Mb in size. When you download
the product you will be able to read all the documentation in
the zip file, but you will not be able to open the EPS /AI files,
nor the vector PDF catalog, without the password.
Download
Help
If you experience
difficulty to download your product with the provided link,
we would suggest that you take advantage of the free download
manager available at www.freedownloadmanager.org
that can manage and speed up your download and even resume the
download if your Internet is being disconnected during the download.
Password
When your
order passes the above mentioned fraud reviews, we will send
you the unlocking password. Usually it takes from 3 to 24 hours
until you receive your password. If the order is decided to
be fraudulent the money will be refunded and no password will
be sent.
In MS Windows
(TM) when you receive your password, go to the downloaded package
and right click on it. From the menu chose Extract All...
The Extraction
Wizard will start. Then press Next > until you are prompted
to put the password:
Put the
provided password, and click OK, then press Next > until
the extraction wizard finishes its work. Go to the folder you
have extracted the images and enjoy your product.
Alternatively
you can use your favorite unzip program to unzip and unlock
the package. If you do not have one yet WinZip
is a good shareware, that you can use.
Live
Help
If you have
more questions, please check the image below if there is an
Operator available online and click on it for a live chat.
Contact
Us
If you have
any further questions about our products, services or your purchase,
please contact us, using the online
contact form, or
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